Terms & Conditions

Material contained in the website is for general information and guidance purposes only. Any information found on the website is subject to change without notice.

While all reasonable care is taken by us to ensure that the content of the web site is accurate and up to date, material on the web site is provided without any warranties of any kind, either express or implied. To the full extent permitted by law, accepts no liability whatsoever for any loss or damage which may occur, resulting from the use of any material obtained from the website

We will not be held responsible for any underpayment of tax that arises from any attempt to try and reclaim any tax from HMRC.

We are not responsible for the refund of tax where:

the customer has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way;
the customer has already received a refund;
the customer has already applied for a refund, either directly or through another person, natural or legal;
the customer owes money to the tax authority.
the tax authority has different information on its system than that provided by the customer
the tax authority information leads to a decision that the customer is not due a refund. Where there is a possible case for appeal within the law, such measures will be the responsibility of the customer, however we will provide a refund of fees charged per claim up to the extent of the loss

Online Tax Rebates Limited (OTR)

These terms are governed by, and shall be interpreted in accordance with, the law of England and Wales. Any disputes or claims arising shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

OTR provides payment processing services to customers obtaining tax refunds.

OTR will receive refunds from HMRC on behalf of the customer and deduct charges in accordance with those quoted on the website prior to making a refund payment to you. Payments of more than £50 will be made by cheque, payments of less than £50 will be made on a Love2Shop voucher.

OTR reserves the right to issue any refund by another method at our discretion.

Standard pricing is 28% + £30, plus VAT, where due on any refund payment HMRC send us before passing payment on to you, subject to a minimum net refund of £5, (net refunds of less than £5 will be subject to a supplementary charge equal to the value of the amount due).

The charge is levied on all refunds received from HMRC covered by the claim period (4 previous years) regardless of reason. When entering a claim you agree to legally and unconditionally assign the rights to any refund for the previous 4 years to OTR, when payment is made to us we will forward the residual balance to you net of our agreed fees.

Any benefit or refund in future years will not be sent to us.

By agreeing to the terms and conditions, signing the application and clicking the final submit button you are waiving any statutory right to cancellation. You can cancel your claim at our discretion within 48 hours of completing the application by using the cancel button on your confirmation email. OTR takes no responsibility for cancellation of the claim where the customer does not receive the confirmation email or attempts to cancel by any other method.

The obligation to chase any refund in progress with HMRC remains with the customer.

In the event that a replacement cheque is required we will charge an administration fee of £25 + VAT for each additional cheque following the original.

Should we agree to raise the deed of assignment held over a taxpayer's account any such action will be subject to a £50 + VAT administration fee.

Where refunds remain unclaimed 12 months we will charge a dormancy fee equal to the unclaimed amount.

Online Tax Rebates Limited is a member firm of the Institute of Chartered Accountants of England and Wales and can be found on the ICAEW register of firms, all business is undertaken in accordance with the ICAEW code of ethics. If you submit a claim through Online Tax Rebates Limited you can register any grievance about the service you receive from us with the Principal of the firm on the following email address: customerservice@otr-services.co.uk or on our compliance line 0845 2185231. You can also register a non-judicial dispute for resolution with the Institute of Chartered Accountants of England and Wales, details of this process can be found on the ICAEW website.

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is HCC International Insurance Company Plc., Walsingham House, 35 Seething Lane, London, EC3N 4AH. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada. The Policy number is PI13S677647.